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Your free 1 Year Warranty commences upon the confirmation of your order. All of our items, unless mentioned in the listing, are covered by 12 months RTB (Return to Base) warranty. All returns are the responsibility of the customer and must be received in their original packaging. If in the unlikely event your item is faulty if you report the fault within the first 14 days, we will arrange to have your item collected at our expense. If the fault is reported after 14 days, you will be covered by your return to base warranty and the customer is responsible for returning the item to us for repair. We will either repair the item and return to you or replace for a like product whichever is applicable.

Batteries are classed as a consumable and a perishable item and therefore are not covered under our hardware warranty. However, if you find your battery to be faulty within the first 14 days we will repair / replace the battery. After 14 days we cannot offer any replacement or repair for a battery. The customer must return the faulty battery back to ourselves.

Should you encounter any problems with a device you've acquired from us, kindly reach out to us immediately, and we will walk you through the necessary steps.
If we are unable to find a resolution through the instructions given during the phone call, we will provide you with details on how to return your device back to us..