FAQ

1. Q: What does "refurbished" mean?

  • A: Refurbished products are pre-owned devices that have undergone a thorough restoration process. At GigaRefurb, our refurbishment includes data wiping, rigorous testing, hardware stress testing, software installation, and genuine licensing to ensure a like-new condition.

2. Q: Are refurbished products reliable?

  • A: Yes, our refurbished IT equipment is highly reliable. Each item goes through a 21-point testing regimen, ensuring both cosmetic and operational quality. We stand by the reliability of our products with warranties provided for customer confidence.

3. Q: What grading system do you use for refurbished items?

  • A: We employ a grading system to transparently communicate the condition of our refurbished items. Grades range from "Grade New" (virtually indistinguishable from new) to "Grade 3" (commendable quality with more noticeable signs of use).

4. Q: What warranty is provided with your products?

  • A: Unless specified otherwise, all our products come with a 12-month Return To Base (RTB) warranty. This means you can return the item to us for repair or replacement in case of hardware issues.

5. Q: How quickly do you dispatch orders?

  • A: Orders placed before 10 AM are dispatched on the same business day. For orders after 10 AM, dispatch occurs on the next working day. International orders generally arrive within 5 days.

6. Q: What courier service do you use for deliveries?

  • A: We use DPD for our deliveries. You'll receive tracking details via email, and if you provide your mobile number, you'll get an SMS with a 60-minute delivery time slot on the morning of delivery.

7. Q: How can I track my order?

  • A: Log in to your account on our website, navigate to the "Order History" section, select your order, and click on "Track Parcel." You'll be redirected to the DPD tracking page for real-time updates.

8. Q: What payment methods do you accept?

  • A: We offer various payment options, including Credit/Debit Card, Klarna, Collection Payment, PayPal, and Over-the-Phone Payment. Choose the method that suits you best for a secure and convenient transaction.

9. Q: Can I return a product if I change my mind?

  • A: We accept returns within 30 days if the product is unopened and in its original condition. However, return shipping costs are the responsibility of the customer.

10. Q: Do you offer technical support for purchased items?

  • A: Yes, we provide technical support for our products. If you encounter any issues, feel free to contact our support team for assistance.
Contact Us

If you experience any issues with a product you've purchased from Giga Refurb, please contact us promptly, and we will guide you through the necessary steps. In case the problem cannot be resolved through our initial guidance, we will provide you with detailed instructions on returning the device to us for further evaluation and potential repair or replacement.

0161 553 0117